About Cisco Webex
WebEx Communications, Inc., was founded in 1995 by Subrah Iyar and Min Zhu, launching from Santa Clara, California with a vision to enable collaborative business on the web. The company had its initial public offering in July 2000, quickly establishing itself as the leader in on-demand web collaboration applications.
In May 2007, Cisco acquired WebEx for $3.2 billion, integrating the platform into Cisco’s unified communications vision. This acquisition combined Cisco’s networking leadership with WebEx’s collaboration expertise, creating a comprehensive solution for enterprise communication needs.
Evolution Timeline
- 1995: WebEx Communications founded by Subrah Iyar and Min Zhu
- 1997: Launched WebEx Meeting Center, first web conferencing product
- 2000: Went public on NASDAQ stock exchange
- 2003: Introduced video conferencing capabilities
- 2007: Acquired by Cisco Systems for $3.2 billion
- 2010: Launched improved Cisco Webex Meetings with enhanced video and audio
- 2015: Introduced Cisco Spark collaboration platform
- 2018: Rebranded Spark products to Webex, unifying the portfolio
- 2020: During COVID-19 pandemic, reached 500 million meeting attendees in April alone
- 2021: Surpassed 1 billion registered users globally
- 2023: Introduced industry-first Webex AI Codec and AI Assistant
- 2024: Made Webex AI Codec generally available, transforming audio experiences
- Present: Leading AI-powered collaboration platform with over 1.5 billion registered users
Webex AI: The Intelligence Behind Every Interaction
Cisco Webex has pioneered AI integration in collaboration for over a decade, with sophisticated artificial intelligence woven throughout the platform to enhance every aspect of communication and productivity.
How It Works: The AI Codec employs advanced packet loss recovery and speech enhancement, ensuring exceptional audio quality when networks fail. When experiencing poor network quality with over 30% packet loss, Webex AI Codec will be triggered automatically, ensuring that you can hear and be heard clearly.
Key Capabilities:
- Extreme Packet Loss Recovery: Maintains audio quality with up to 80-90% packet loss
- Ultra-Low Bitrate Performance: Delivers superior quality at 6 kbps compared to traditional codecs at 16 kbps
- Automatic Activation: Triggers seamlessly when network conditions deteriorate
- Speech Enhancement: Removes noise and enhances voice clarity in real-time
- Minimal Bandwidth Requirements: Maintains high-fidelity communication using fraction of traditional bandwidth
Applications Beyond Meetings: The Webex AI Codec benefits extend to text-to-speech, automatic speech recognition, language translation, and voice biometrics, making it a foundational technology for all Webex AI capabilities.
Comprehensive Video Conferencing Device Portfolio
Cisco offers the industry’s broadest range of collaboration devices, all powered by RoomOS and managed through Control Hub.
Room Series Devices
Cisco Room Bar: Sleek all-in-one video bar for small to medium rooms, featuring integrated camera, microphones, speakers, and codec in single elegant device.
RoomOS: Purpose-Built Operating System for Collaboration
RoomOS represents the only operating system specifically designed for collaboration, delivering intuitive user experiences across all Cisco devices.
Core Capabilities
Multi-Platform Support:
- Native Webex Meetings and Calling
- Microsoft Teams Rooms certified
- Google Meet compatible
- Zoom interoperability
- Universal join to any meeting platform
AI-Driven Features:
- Automatic speaker framing and tracking
- People count and occupancy detection
- Environmental noise suppression
- Intelligent view optimization
- Gesture recognition
Continuous Innovation:
- Regular software updates with new features
- Cloud-based feature deployment
- Security patches and enhancements
- Performance optimizations
- Backwards compatibility
Control Hub: Unified Cloud Management Platform
Proven Market Leadership
Control Hub serves as the central dashboard for managing all Webex services and collaboration devices, providing IT teams with comprehensive visibility and control.
Device Management at Scale
Zero-Touch Provisioning: Simplified device onboarding enables admins to add inventory, pre-configure devices, and set up equipment in Control Hub. Once on-site, simply plug devices in for instant collaboration.
Remote Management:
- Visual overview of all Cisco devices and accessories
- Real-time health status monitoring
- Automatic software upgrades
- Advanced configurations for single devices or entire campus deployments
- Remote troubleshooting and diagnostics
Flexible Deployment: Support devices registered to cloud, on-premises infrastructure, or hybrid configurations via Webex Edge for Devices.
Analytics and Insights
Workspace Intelligence:
- Room occupancy tracking and utilization metrics
- Device usage patterns and adoption rates
- Environmental monitoring (temperature, humidity, air quality, noise levels, lighting)
- Space efficiency analysis
- Carbon footprint insights
Quality of Service Metrics:
- Call and meeting quality tracking
- Media quality analytics with packet loss, latency, and jitter monitoring
- Engagement metrics across messaging, meetings, and calling
- User adoption trends
- Anomaly detection with historical comparisons
Business Intelligence:
- Organization-wide comparison reports
- Resource allocation optimization insights
- ROI analysis for technology investments
- Predictive maintenance alerts
- Custom reporting and data exports
Webex Calling: Cloud Phone System
Webex Calling delivers enterprise-grade voice communication from the cloud, seamlessly integrated into the Webex App, mobile phones, and desk phones.
Key Features
- 13+ Million Users Worldwide: Trusted by enterprises, small businesses, hospitals, government entities, and more
- Comprehensive Solution: More than just desk phones—complete cloud PBX with advanced features
- Native Recording: Call recording included natively with on-demand or always-on options
- Flexible Deployment: Cloud, on-premises, or hybrid architectures supported
- Certified Partners: Theta Lake and other recording partners for compliance and analytics
Customer Experience Basic
Collection of call center-like features integrated into Webex Calling at no additional cost, perfect for businesses not requiring full contact center capabilities.
Webex Contact Center: AI-Powered Customer Experience
Comprehensive contact center solution leveraging Webex’s AI capabilities to deliver exceptional customer service.
Advanced Features
Native Voice Virtual Agent: Create automated self-service experiences spanning voice and digital channels using sophisticated language intelligence.
AI Agent Assistant:
- Summarizes virtual agent interactions and dropped calls
- Provides real-time guidance and response suggestions
- Automates post-call disposition and wrap-up
- Analyzes customer sentiment
- Identifies emerging issues proactively
Workforce Optimization: Core quality management features integrated into Webex Contact Center licensing for comprehensive agent performance management.
Security and Compliance
Cisco upholds industry-leading security standards across the entire Webex platform:
Responsible AI Framework: Transparent, fair, accountable AI development based on privacy, security, and reliability principles
End-to-End Encryption: All meetings and messages protected with encryption
Zero-Trust Security: Identity verification and authorization for all access
Compliance Certifications: SOC 2, ISO 27001, HIPAA, FedRAMP, and more
Data Sovereignty: Regional data residency options available
Why Choose Cisco Webex for Your Fresno Business?
Nearly 30 Years of Innovation Leadership
From pioneering web conferencing in 1995 to launching the first AI-powered codec in 2024, Webex has consistently led the industry in collaboration innovation.
Cisco’s Global Resources
As part of Cisco Systems, Webex benefits from world-class networking expertise, enterprise security leadership, massive R&D investment, and global support infrastructure.
Comprehensive Ecosystem
Unlike point solutions, Webex provides integrated meetings, calling, messaging, devices, and contact center on unified platform with consistent user experience.
AI-First Approach
Webex has implemented AI throughout the platform for over a decade, with proprietary technologies like AI Codec and Real-Time Media Models providing capabilities competitors cannot match.
Platform Flexibility
Support for Microsoft Teams Rooms, Zoom interoperability, and universal meeting join ensures Webex works with your chosen platforms while providing migration flexibility.
Enterprise-Grade at Every Scale
Whether small business or Fortune 500 enterprise, Webex delivers appropriate capabilities, security, and support for organizations of any size.
Get Started with Cisco Webex in Fresno
Transform your Fresno organization’s communication and collaboration with Cisco Webex’s AI-powered platform and intelligent devices. Video Conferencing Solutions Fresno is your authorized Cisco partner, providing expert consultation, deployment, and support services.
| Device Category | Room Size | Key Features | Platform Support |
| Room Bar | Small-Medium | All-in-one, AI framing | RoomOS, Teams Rooms |
| Room Bar Pro | Medium-Large | Dual-lens, enhanced AI | RoomOS, Teams Rooms |
| Room Kit | Small-Medium (up to 7) | Speaker tracking, 4K | RoomOS, Teams Rooms |
| Room Kit EQ/EQX | Large | Quad Camera, Codec EQ, 3 displays | RoomOS, Teams Rooms |
| Room Kit Pro | Very Large/Custom | Codec Pro, maximum flexibility | RoomOS, Teams Rooms |
| Board Pro/G2 | Any | 55″ touchscreen, all-in-one | RoomOS, Teams Rooms |
| Desk/Pro/Mini | Personal | Individual workspace devices | RoomOS |
FAQ’s
Q: What makes Webex AI Codec different from other audio technologies?
A: Webex AI Codec uses generative AI to maintain crystal-clear audio even with 80-90% packet loss, operating at remarkably low bitrates. It activates automatically when network conditions deteriorate, providing resilience no other codec can match.
Q: Can Cisco devices work with Microsoft Teams?
A: Yes! Cisco devices are certified for Microsoft Teams Rooms, providing native Teams experience with superior hardware quality. Users enjoy familiar Teams interface on industry-leading Cisco devices.
Q: How does Control Hub simplify device management?
A: Control Hub provides zero-touch provisioning, remote management, automatic updates, comprehensive analytics, and troubleshooting tools from single cloud dashboard. Manage thousands of devices without on-premises servers.
Q: What’s the difference between RoomOS and Microsoft Teams Rooms?
A: RoomOS is Cisco’s native operating system with Webex Meetings integration and universal platform support. Microsoft Teams Rooms runs Teams natively on Cisco hardware. Same devices support both depending on configuration.
Q: Is Webex secure enough for regulated industries?
A: Yes. Webex maintains SOC 2, ISO 27001, HIPAA, FedRAMP, and numerous other compliance certifications. End-to-end encryption, zero-trust security, and data sovereignty options meet stringent requirements.
Q: How does Webex AI Assistant improve productivity?
A: AI Assistant provides real-time meeting catch-up, automated summaries, action item extraction, message translation in 30+ languages, and conversational interface for meeting insights. It saves hours of manual note-taking and follow-up work.
Q: Can we use Webex with our existing video conferencing platform?
A: Yes! Webex devices support universal meeting join, allowing users to join Zoom, Google Meet, and other platforms. This provides migration flexibility and multi-platform support during transitions.
Q: What’s included with Webex Calling?
A: Webex Calling provides complete cloud PBX functionality including voicemail, call forwarding, conferencing, auto attendants, call queues, and more. Integration with Webex App, mobile devices, and desk phones creates unified experience.
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Email: info@videoconferencingsolutionsfresno.com
Location: 3656-3678 W Shaw Ave, Fresno, CA 93711
Phone: +1 559 554 3886